JOB DESCRIPTION

Position: Hostess
Department: Food & Beverage
Reports To: Restaurant Manager
Location: Nongpoh

Job Summary

The Hostess is the first point of contact for guests and is responsible for creating a warm, welcoming, and professional first impression. The role involves greeting guests, managing seating arrangements, coordinating with the restaurant team, and ensuring a smooth and pleasant guest experience from arrival to departure.

Key Responsibilities

- Welcome and greet all guests with a warm, friendly, and professional attitude.
- Escort guests to their tables and provide menus as required.
- Manage table reservations, waiting lists, and seating arrangements efficiently.
- Maintain an updated seating plan and coordinate table availability with the service team.
- Answer guest inquiries regarding the restaurant, menu, facilities, and services.
- Handle telephone calls and reservation requests professionally.
- Coordinate with the restaurant service team, kitchen, and management to ensure smooth operations.
- Monitor guest arrivals and assist in managing waiting guests during busy periods.
- Ensure the entrance, reception, and waiting area are clean, organized, and presentable.
- Recognize regular guests and provide personalized service whenever possible.
- Handle guest requests and complaints courteously and escalate issues to the appropriate manager when necessary.
- Maintain professional grooming, hygiene, body language,



and communication at all times.
- Assist the restaurant team with other operational duties as required.
- Follow all company policies, food safety standards, and guest service procedures.

Required Skills & Qualifications

- Minimum 1–2 years of experience in a restaurant, hotel, or hospitality environment is preferred.
- Excellent communication and interpersonal skills.
- Pleasant personality with a strong customer-service orientation.
- Good knowledge of English; knowledge of Hindi and/or local languages is an advantage.
- Ability to remain calm and professional during busy periods.
- Good organizational and multitasking abilities.
- Basic computer and reservation-system knowledge is an advantage.
- Well-groomed and professionally presented.
- Ability to work versatile shifts, including weekends and holidays.

Key Competencies

- Guest Service Excellence
- Communication Skills
- Professional Grooming
- Positive Attitude
- Teamwork
- Time Management
- Problem Solving
- Attention to Detail
- Patience and Courtesy
- Ability to Work Under Pressure

Performance Expectations

The Hostess is expected to consistently provide a warm and professional welcome, maintain efficient guest seating and reservation management, and contribute to an excellent overall dining experience while representing the restaurant's service standards.

Advantages:

- Food provided

Work Location: In person

📌 Hostess (India)
🏢 CPGE Hospitality
📍 India