Company: Echor Hotels & Resorts
Locations: Ranikhet, Uttarakhand & Jibhi, Himachal Pradesh
Salary: ₹18,000 – ₹20,000 per month
Experience: 2–5 years in Front Office / Hotel Operations
Employment Type: Full-time

About Echor Hotels & Resorts

Echor Hotels & Resorts is a growing boutique hotel chain with properties across North India. We are looking for experienced and responsible Front Office Managers to manage front office operations and ensure a smooth guest experience at our properties in Ranikhet and Jibhi.

Key Responsibilities

- Manage the complete Front Office operations of the hotel.
- Supervise and coordinate the Front Office team, including reception and guest service staff.
- Handle check-in and check-out processes efficiently.
- Manage guest reservations, room allocation and daily room status.
- Ensure proper coordination between Front Office, Housekeeping, F&B; and other departments.
- Handle guest queries, requests, feedback and complaints professionally.
- Ensure high standards of guest satisfaction and hospitality.
- Monitor room availability, occupancy and daily arrivals/departures.
- Maintain proper front office records, reports and documentation.
- Coordinate with the Reservations team regarding bookings and special guest requirements.
- Handle cash, billing and basic front office financial procedures when required.
- Ensure accurate handover between shifts and proper communication within the team.
- Train and guide junior front office team members.
- Monitor staff grooming,



discipline and professional behaviour.
- Ensure hotel SOPs and operational standards are followed.
- Support the General Manager / Operations team in day-to-day hotel operations.
- Assist in handling operational issues during peak occupancy and high guest movement.
- Take ownership of guest experience and ensure timely resolution of operational concerns.

Candidate Requirements

- Minimum 2–5 years of experience in Front Office / Hotel Operations.
- Prior experience as Front Office Manager, Assistant Front Office Manager, Front Office Supervisor or Senior Receptionist will be preferred.
- Good knowledge of hotel front office operations and reservation procedures.
- Strong communication and guest-handling skills.
- Ability to manage and motivate a team.
- Valuable coordination skills with other hotel departments.
- Comfortable working in a fast-paced hotel environment.
- Good knowledge of hotel software / PMS will be an advantage.
- Should be responsible, presentable and service-oriented.
- Candidates willing to work at Ranikhet or Jibhi are encouraged to apply.

What We Are Looking For

We are looking for someone who can take ownership of the Front Office, manage the team independently, maintain smooth coordination with other departments and ensure that guests receive a professional and comfortable stay experience.

Interested candidates can apply with their updated CV on [email protected]

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Front Office Manager (India)
🏢 Echor Hotels & Resorts
📍 India