Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.
Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.
Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.
#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply
Job Description:
Job Description:
Axis Max Life Insurance is seeking a Deputy Manager for the Customer Assistance Team (CAT) to focus on customer loyalty initiatives. The ideal candidate will be responsible for implementing and managing loyalty programs that enhance customer engagement and retention. This role involves collaborating with various departments to design creative loyalty strategies, analyze customer feedback, and track program effectiveness. The Deputy Manager will also oversee the development of communication plans aimed at promoting loyalty initiatives and work towards achieving the company's customer retention goals.
Key Responsibilities:
- Design and execute customer loyalty programs that enhance the overall customer experience.
- Collaborate with marketing, sales, and customer service teams to ensure alignment on loyalty initiatives.
- Analyze customer data and feedback to identify trends and areas for improvement.
- Monitor the performance of loyalty programs and prepare reports on their effectiveness.
- Develop customer communication strategies to promote loyalty initiatives.
- Stay up-to-date with industry trends and best practices in customer loyalty.
Skills and Tools Required:
- Strong analytical skills to interpret customer data and feedback.
- Excellent communication and interpersonal skills for collaboration across teams.
- Proficient in using CRM and data analysis tools to manage customer relationships and analyze program performance.
- Project management skills to oversee the implementation of loyalty programs.
- Ability to think creatively to design engaging loyalty initiatives.
- Familiarity with customer journey mapping and retention strategies.
- Prior experience in customer loyalty or relationship management is preferred.
This position offers an exciting opportunity to contribute to the growth of customer loyalty at Axis Max Life Insurance, making a meaningful impact on customer satisfaction and retention.