Key Responsibilities

- Customer Calling & Lead Generation
- Make regular outbound calls to existing and prospective customers.
- Generate new business leads through telephone calls, databases, references, and enquiries.
- Identify customer requirements and introduce relevant pharmaceutical products.
- Maintain regular communication with distributors, stockists, retailers, institutions, and other business customers.
- Product Promotion & Sales
- Explain product features, specifications, packaging, pricing, and availability to customers.
- Promote the company's pharmaceutical products and manufacturing capabilities.
- Follow up on quotations, enquiries, samples, and pending orders.
- Convert qualified leads into confirmed orders wherever possible.
- Coordinate with the sales team for leads requiring field visits or detailed discussions.
- Order Coordination
- Record customer orders accurately and coordinate with the concerned departments.
- Follow up with customers regarding order confirmation, dispatch, and delivery.
- Coordinate with Sales, Production, Dispatch, Accounts, and other departments as required.
- Ensure customer requirements are communicated correctly to the relevant departments.
- Customer Relationship Management
- Maintain professional relationships with existing customers.
- Regularly contact customers for repeat orders and recent requirements.
- Handle basic customer queries and coordinate unresolved issues with the appropriate department.
- Collect customer feedback and communicate it to management.
- Records & Reporting
- Maintain daily records of calls, enquiries, leads, follow-ups, and orders.




- Update customer information and sales activities in CRM/ERP or company records.
- Prepare daily/weekly/monthly telesales reports.
- Maintain proper follow-up schedules to ensure no potential enquiry is missed.
- Communicate pharmaceutical product information only as approved and provided by the company.
- Follow company policies, applicable pharmaceutical regulations, and approved promotional guidelines.
- Maintain confidentiality of customer information, pricing, product information, and company data.

Required Qualification

- 12th Or Graduate in any discipline or relevant qualification preferred.
- 1–3 years of experience in telesales, inside sales, pharmaceutical sales, or a related industry.
- Experience in pharmaceutical manufacturing, PCD/pharma marketing, distributors, stockists, or B2B sales will be an advantage.
- Good knowledge of MS Excel, MS Office, CRM/ERP, and basic computer operations.

Required Skills

- Excellent communication and telephone conversation skills.
- Good Hindi and English communication skills.
- Sales-oriented approach and ability to generate leads.
- Strong follow-up and customer-handling skills.
- Ability to explain products clearly and professionally.
- Good negotiation and persuasion skills.
- Ability to maintain accurate records and reports.
- Target-oriented and disciplined approach.
- Ability to coordinate effectively with different departments.

Preferred Candidate Profile

The ideal candidate should be confident, energetic, target-oriented, and comfortable making a high volume of professional sales calls.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Telesales Executive (Panchkula)
🏢 kesar Drugs
📍 Panchkula