Key Responsibilities

- Handle customer inquiries related to LCL, FCL and Air Freight shipments.
- Coordinate import and export shipments from booking through final delivery.
- Prepare and share freight quotations based on customer requirements.
- Coordinate with shipping lines, airlines, overseas agents, transporters, customs/clearing agents and internal operations teams.
- Arrange and follow up on shipment bookings and ensure timely execution.
- Track shipments and provide regular updates to customers regarding ETD, ETA, arrival, clearance and delivery status.
- Coordinate required shipping and export/import documentation.
- Follow up on shipping documents such as BL/AWB, commercial invoices, packing lists, certificates and other required documents.
- Coordinate with the clearance team regarding customs requirements and shipment documentation.
- Handle customer complaints, delays, discrepancies and operational issues, ensuring timely resolution.
- Maintain accurate shipment records, customer data and communication history.
- Coordinate with overseas agents and UAE customers to ensure smooth shipment movement.
- Follow up on pending shipments, documentation and customer requirements.
- Coordinate with accounts/billing teams for accurate and timely invoicing.




- Ensure all shipments are handled according to agreed service levels and customer requirements.
- Maintain strong relationships with existing customers and provide proactive customer support.
- Escalate critical operational issues to management when required.

Required Skills & Qualifications

- Bachelor's degree or Diploma in Logistics, Supply Chain, Freight Forwarding or a related field.
- 2–5 years of relevant experience in freight forwarding customer service / operations.
- Good working knowledge of LCL, FCL and Air Freight processes.
- Understanding of import/export documentation and freight forwarding procedures.
- Knowledge of UAE customs and clearance processes is an advantage.
- Experience coordinating with shipping lines, airlines, overseas agents and transporters.
- Strong communication and customer-handling skills.
- Positive negotiation, coordination and problem-solving abilities.
- Ability to manage multiple shipments and deadlines simultaneously.
- Good knowledge of MS Office, especially Excel and Outlook.
- Strong attention to detail and follow-up skills.
- Good command of written and spoken English.

Job Type: Full-time

Work Location: In person

📌 Customer Service Executive - LCL /FCL and Air freight (Coimbatore)
🏢 Dtech Information technology and outsourcing pvt
📍 Coimbatore