Broad outline of the Role

- The role is responsible for network operations and maintenance. This is an 24 X 7 operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes

Minimum Qualifications & Experience

- Graduate with 2-4 years of experience

Other Knowledge & Skills

- Demonstration of problem-solving skills
- Prior experience in providing technical support in fast paced, high availability, 24 7 environments.
- Knowledge of network, NMS Systems, Optical Fiber Cable,

Key Responsibilities

- Maintaining, administering, upgrading, and troubleshooting on Network Management tools and TX equipment's.

- Network monitoring of Transmission Network

- Customer SPOC for TT opening and providing timely updates to customer and other internal stakeholders.





- Trouble Ticket Assignment to technical teams (Designated Network Operations Centers)

- Escalation and Notification Management

- First Level Troubleshooting for Transmission Customers.

- As per Incident Management process - Periodic updates to customer, RFO and Ticket closure.

- Change Management notifications to end customer.

- Providing better experience to end customers for all products of customer.

- Should have valuable knowledge on SDH DWDM OTN technology and troubleshooting skill

Required Skills

- network operations
- sdh
- dwdm
- otn
- network management tools
- trouble ticket management
- incident management process

📌 Customer Service Executive - Network Operations & Support (India)
🏢 Sourceo
📍 India