Job Responsibilities

- Make outbound calls to potential or existing customers.
- Receive inbound customer calls and answer queries.
- Explain company products or services clearly.
- Generate leads and schedule appointments for the sales team.
- Follow up with customers regarding inquiries or previous conversations.
- Maintain accurate records of calls, customer details, and feedback in the CRM or database.
- Achieve daily, weekly, and monthly calling and sales targets.
- Handle customer complaints professionally and escalate issues when required.
- Build and maintain positive customer relationships.
- Provide regular reports on call activities and outcomes to the supervisor.

Required Skills

- Good communication and interpersonal skills.
- Basic computer and MS Office knowledge.
- Persuasion and negotiation skills.
- Active listening and problem-solving ability.
- Ability to work under targets and deadlines.

Experience:

- Customer support: 2 years (Required)

Pay: ₹25,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

- Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Language:

- South Language (Required)

Work Location: In person

📌 Telecaller & Customer Support Executive (India)
🏢 JCA Innotech
📍 India