About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Job Description – Manager - Behavioral & Workplace Harassment Investigations & CCM

Position/ Designation

Manager

Department

Internal Assurance

Function

FMU

Reporting to

AVP, Behavioral & Workplace Harassment Investigations, POSH & CCM

Band

Band 4

Location

Gurugram HO

Team size (D/I)

NA

JOB SUMMARY

- Conducting internal Investigations on complaints/ allegations of Behavioral, workplace harassment, employee disputes & other misconducts/ violation of policies.

- End to end responsibility of managing the cases assigned for investigation

- High End Documentation of Cases/projects/assignments

- Assisting in management of Centralized Consequence Management on concluded investigations of financial impropriety, workplace harassment and other market conduct related frauds

- Reviewing the investigation reports prepared by investigators and initiating consequence management on employees, that will involve initiation of disciplinary actions including preparing & issuing various letters like educatory note, warning, reprimand and termination.

- Basis non- compliant severity provide recommendations to internal MLI stakeholders for amendments in pre-established policies and procedures





- Creating reports and trends for Senior Management review

- Productiveness in leading /participating in projects & assignments

- Conducting educatory/awareness sessions

- Periodic connects with Business leaders of processes which are identified as potential risk accounts/locations to create preventive action plan

- Open to travel to other locations(pan-India) and support business requirement at short notice

- Proficient with developing and publishing dashboards, insights to Senior Leadership on investigations/ centralized consequence management.

- Keen to learn and participate in various data analytical activities through use of Agentic AI and tools.

KEY RESPONSIBILITIES

- Handling complaints of Behavioral/ workplace harassment for investigations

- Ensure conclusion of investigation in timely and qualitative manner.

- Analyze trends to identify hotspots and work closely with HR and Business Leaders create interventions

- Digital Enablement

Measures of Success

- Minimum number of escalations and deviations

- Investigations with Zero or minimal error

- Timely follow up and close monitoring of TAT.

Desired qualification and experience

- Graduate/Post Graduate Degree preferably in in Law/ Human Resources

- 6-8 years of experience in employee conflict investigations and resolutions.

- Deep knowledge of HR Policies and Procedures

- Skilled in Microsoft office suit including power point & advanced excel

- Working knowledge of AI will be a value add

Knowledge and skills required:

- Ownership mindset, Quick Learner, Multi Tasking

- Strong results and solutions orientation

- Robust organization & project management skills

- Ability to collaborate across diverse stakeholders and departments

- Strong verbal & non-verbal communication skills

- Projects already completed which identified opportunities, and contributed to ideas for better metrics reporting and processes.

ELIGIBILITY : As per internal IJP norms

State:

Home Office

Branch:

Gurugram HO

Department:

Internal Assurance

Function:

Fraud Monitoring Unit

Posted On:

09-Sep-2026

📌 Manager - Internal Audit (India)
🏢 AxisMaxlife
📍 India