16 Sep
|
Fintech Cloud
|
India
16 Sep
Fintech Cloud
India
- Lead and manage the customer support team to achieve daily and monthly targets.
- Monitor team performance, productivity, attendance, and quality.
- Handle escalated customer issues and ensure timely resolution.
- Guide and support team members in handling customer queries effectively.
- Conduct regular team briefings, coaching, and performance reviews.
- Ensure proper follow-up and accurate updating of customer records.
- Monitor call quality and ensure compliance with company policies.
- Prepare and share daily/weekly performance reports with management.
- Identify performance gaps and take corrective actions.
- Maintain a positive, disciplined, and customer-focused work setting.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
📌 Customer Support Collection Team Leader (India)
🏢 Fintech Cloud
📍 India