Your goalwill be to ensure exceptional customer support with the view of derivingcustomer happiness & satisfaction with the product & the services.Since no day will be same, you would need to have in-depth understanding of theproduct with constant learning.

Thisposition offers a variety of duties with the prospect to work closely withother functional areas within the business.

Responsibilities

- Handlingthe support tickets influx within the specified SLAs. Ensuring quick response& resolutions.

- Identifyand evaluate customers’ needs to deliver satisfaction

- Provideaccurate, valid and comprehensive information

- Managecomplaints, provide proper solutions and options through email & calls withinthe time limits; follow up to secure resolution

- Testing& Debugging the concerns at your end before involving technical teams

- Identifyingthe root cause of the concern & getting it resolved by the concerned team

- Followcommunication procedures, guidelines, and policies

- Gothe extra mile to engage customers

- Constantlytesting & exploring the platform, sharing feedbacks/suggestions

- Givingplatform walkthroughs whenever & wherever required





- Beingthe first point of contact for all clients

- Coordinatingwith colleagues, clients & stakeholders

Requirements

- 1+years experience of proven customer facing experience or experience as acustomer support representative

- Strongability in using IT for professional use and can handle somewhat technicalqueries from customers

- Exceptionalwritten communication skill and a good listener

- Abilityto multi-task, prioritise, and control time effectively

- Soundknowledge of HTML, CSS, JavaScript, MySQL or any other database

- Willingto work weekends and irregular hours which will include night shifts

- Resultoriented and problem solving attitude. Commitment towardscustomer satisfaction

Comfortable engaging with international customersand building excellent working relationship

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📌 Customer Support Representative (India)
🏢 DronaHQ
📍 India