About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Job Description:

Axis Max Life Insurance is seeking a Senior Officer for the Customer Assistance Team (CAT). The ideal candidate will be responsible for delivering exceptional service to customers by addressing their inquiries, resolving issues, and ensuring a seamless experience. The Senior Officer will collaborate with various departments, provide feedback on customer trends, and contribute to process improvements.

Key Responsibilities:

- Respond promptly to customer inquiries through multiple channels, including phone, email, and chat.
- Resolve customer complaints effectively and efficiently while maintaining a high level of customer satisfaction.




- Collaborate with internal teams to address customer needs and escalate issues when necessary.
- Monitor customer interactions to identify trends and areas for improvement.
- Prepare reports on customer feedback and service metrics to assist management in decision-making.
- Participate in training and development initiatives for team members.
- Ensure compliance with company policies and regulatory requirements.

Skills and Qualifications:

- Bachelor's degree in Business Administration, Finance, or a related field.
- Minimum of 3 years of experience in customer service or a related role, preferably in the insurance sector.
- Solid interpersonal and communication skills, with the ability to build rapport with customers.
- Excellent problem-solving skills and a customer-centric mindset.
- Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Familiarity with insurance products and industry regulations is a plus.

Tools Required:

- Customer Relationship Management (CRM) software
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Communication tools (email, chat, phone systems)
- Reporting and analytics tools for tracking customer interactions and issues

Join Axis Max Life Insurance as a Senior Officer in the Customer Assistance Team and contribute to our commitment to exceptional customer service.

State:

Gujarat

Branch:

Surat - GO2

Department:

Direct Sales Force

Function:

CAT Axis - Central Zone

Posted On:

03-Jun-2026

📌 Senior Officer - CAT Axis (Gujarat)
🏢 AxisMaxlife
📍 Gujarat