We are looking for an experienced and customer-focused Lead & Customer Success Manager with 4–5 years of experience in the real estate industry. The ideal candidate should have strong knowledge of real estate, properties, lead management, customer handling, and the complete customer journey from enquiry to conversion.

Key Responsibilities

- Manage and monitor real estate leads from initial enquiry to conversion.
- Qualify leads based on customer requirements, budget, location, and property preferences.
- Handle inbound and outbound calls and ensure timely follow-ups with leads.
- Understand customer requirements and suggest suitable properties accordingly.
- Coordinate property visits, discussions, negotiations, and booking processes.
- Maintain regular communication with customers throughout the sales journey.
- Build and maintain strong relationships with customers, property owners, brokers, and channel partners.
- Handle customer queries, concerns, and escalations professionally.
- Coordinate with the sales and property teams to ensure smooth lead management and conversion.
- Maintain accurate lead and customer records in the CRM.
- Track lead status, follow-ups, site visits, conversions, and customer feedback.
- Monitor the performance and quality of leads and identify opportunities for improvement.
- Prepare regular reports related to leads, conversions, customer interactions, and sales performance.
- Work towards improving customer satisfaction, retention, and referral opportunities.

Required Qualifications

- Bachelor's degree in Business Administration, Marketing, Real Estate, or a related field.
- 4–5 years of relevant experience in real estate, lead management, customer success, sales,



or relationship management.
- Strong knowledge of residential and commercial properties.
- Good understanding of the real estate market, property buying/selling process, and customer requirements.
- Experience handling and managing multiple leads through CRM or lead management systems.

Technical Skills

- Good knowledge of CRM and lead management systems.
- Proficiency in MS Excel / Google Sheets for lead tracking and reporting.
- Knowledge of lead pipeline management and sales reporting.
- Ability to analyse lead performance and conversion data.
- Familiarity with real estate portals and property listing platforms will be an advantage.

Soft Skills

- Excellent communication and customer-handling skills.
- Strong relationship-building and interpersonal skills.
- Good negotiation and convincing abilities.
- Strong follow-up and coordination skills.
- Problem-solving and decision-making abilities.
- Customer-focused approach.
- Good time management and organizational skills.
- Ability to handle multiple leads and work under targets.
- Professional attitude with strong ownership and accountability.

Preferred Candidate Profile

- Candidates with experience in real estate sales, property consulting, PropTech, customer success, or lead management will be preferred.
- Strong understanding of properties, locations, pricing, and customer requirements.
- Should be comfortable handling a high volume of leads and maintaining consistent follow-ups.
- Should have a proven ability to convert leads and deliver a positive customer experience.

Pay: ₹40,000.00 - ₹50,000.00 per month

Advantages:

- Leave encashment
- Paid sick time

Work Location: In person

📌 Real Estate Salesperson (India)
🏢 BANK EMI
📍 India