About the Role

The Front Desk Executive (Receptionist) is the face and voice of Combat Fitness Cult (CFC). This role is responsible for creating a welcoming experience for every visitor, member, and prospect while ensuring smooth front desk operations. The ideal candidate should be friendly, confident, organized, and passionate about delivering excellent customer service.

In addition to managing the reception area, the role involves calling and following up with prospective members, scheduling appointments and trial sessions, and helping convert inquiries into memberships.

Key Responsibilities

Front Desk & Customer Service

- Greet members, visitors, and guests in a warm and skilled manner.
- Assist with inquiries related to memberships, fitness programs, schedules, and facilities.
- Manage visitor registrations and maintain front desk records.
- Coordinate appointments, consultations, and trial sessions.
- Ensure the reception area remains organized and presentable at all times.

Telecalling & Lead Follow-Up

- Attend Reception Calls
- Explain membership plans, promotions, and available fitness programs.
- Schedule appointments and trial sessions for interested prospects.

Member Support





- Address member queries and concerns promptly and professionally.
- Build positive relationships with members and provide a high level of customer service.
- Conduct follow-up calls to improve member engagement and retention.
- Collect feedback and coordinate with relevant departments to ensure member satisfaction.

Administrative Responsibilities

- Maintain attendance, appointment, and inquiry records.
- Support membership registration and documentation processes.
- Coordinate with trainers and management to ensure smooth daily operations.

Requirements

- Graduate or equivalent qualification.
- 1+ years of experience in reception, customer service, or a similar role.
- Strong communication and interpersonal skills.
- Positive telephone etiquette and customer-handling abilities.
- Basic knowledge of MS Office and computer applications.
- Ability to multitask and work in a fast-paced environment.

Pay: ₹10,000.00 - ₹20,000.00 per month

Education:

- Diploma (Preferred)

Experience:

- Front desk: 1 year (Required)

Language:

- English (Preferred)

Work Location: In person

📌 Front Desk Executive (Receptionist) (Kochi)
🏢 FX Wellness & Sports Tech
📍 Kochi