Job Title : Front Office Receptionist

Responsibilities :

* Handle all guest check-ins and check-outs efficiently and professionally.

* Answer incoming phone calls, WhatsApp enquiries, and guest queries promptly.

* Take and manage future room bookings and reservations accurately.

* Supervise and monitor the daily duties of other hotel staff and ensure assigned tasks are completed properly.

* Ensure the reception and common areas are kept clean, organized, and presentable.

* Welcome guests warmly and maintain a polite, respectful, and professional attitude at all times.

* Handle and resolve guest complaints and concerns promptly and professionally.

* Ensure hotel policies and procedures are followed by both staff and guests.

Requirements :

* Ability to communicate politely and professionally with guests.

* Basic knowledge of MS Excel/Google Sheets is an advantage.

* Must be reliable, responsible, and willing to work flexible shifts

Pay: ₹12,000.00 - ₹17,000.00 per month

Advantages:

- Food provided
- Paid sick time

Work Location: In person

📌 Front Office Manager (Thrikkakara)
🏢 Easy Stays Hotel
📍 Thrikkakara