Job Summary:

The L3 Application Support Engineer/Technical Team Lead is responsible for advanced incident resolution, root cause analysis, and code-level fixes for production issues that exceed L2 support capabilities. This role is crucial in ensuring the long-term stability of applications through the implementation of patches, hotfixes, and configuration changes. The Technical Team Lead will also support post-incident reviews and defect tracking while mentoring L2 engineers.

Responsibilities:

- Code-Level Incident Resolution: Investigate and resolve production issues requiring software fixes beyond L2 scope.
- Root Cause Analysis: Diagnose complex application problems and identify underlying defects.
- Bug Fixes & Patches: Develop, test, and implement code changes, hotfixes, and patches.
- Change Identification: Determine whether resolution requires code, configuration, or logic modifications.
- Post-Incident Support: Contribute to defect tracking, RCA documentation, and post-incident reviews.
- Team Leadership: Mentor and guide L2 engineers, fostering a collaborative and high-performance team environment.

Mandatory Skills:

- React JS: Proficiency in React JS is a deal breaker for this role.
- Full Stack Development: Strong expertise in Java, JavaScript, Angular, and NodeJS.
- API Development & Integration: Experience with REST APIs, JSON, and Postman.
- Microservices Architecture: Knowledge of API Gateway management (APIC, Kong, AWS API Gateway).
- Database Expertise: Proficient in SQL Server and Oracle,



including query optimization and troubleshooting.
- Cloud Platforms: Familiarity with AWS and Azure, including CI/CD, monitoring, deployment, and troubleshooting.
- Monitoring Tools: Experience with tools such as Splunk, Dynatrace, AppDynamics, Grafana, and New Relic.
- Robust Analytical Skills: Ability to diagnose multi-layer issues across application, middleware, and infrastructure.

Preferred Skills:

- Claude AI: Experience leveraging AI tools for incident summarization and automation.
- Automation & Scripting: Proficiency in Python, Playwright, Bash, and PowerShell for operational utilities.
- DevOps Tools: Familiarity with CI/CD, Docker, Kubernetes, Jenkins, GitHub Actions, and Azure DevOps.
- Version Control: Experience with Git/GitHub for managing code fixes and patches.
- ITSM Tools: Knowledge of ServiceNow and Jira Service Management for incident lifecycle and SLA compliance.
- Operating Systems: Experience with Linux/Unix and Windows Server log analysis and service management.
- Soft Skills: Excellent communication, stakeholder management, resilience under pressure, and mentoring capabilities.

Qualifications:

Relevant technical qualifications and certifications in software development, cloud technologies, or related fields are preferred. A strong commitment to continuous learning and professional development is essential.

Pay: ₹1,500,000.00 - ₹2,000,000.00 per year

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Application Support Engineer (Technical Team Lead) (India)
🏢 Deus IT Solutions
📍 India