Job Description – Customer Service Executive

Process: INSULET VOICE | International Voice Process
Location: Thane
Work Mode: Work from Office
Shift: 24×7 Rotational Shifts | Any 9-hour shift
Working Days: 5 days working + 2 rotational week-offs
Age Limit: Up to 40 years

About the Role

We are hiring Customer Service Executives for an international voice-based customer support process. The selected candidates will handle customer interactions over the phone, understand their concerns, provide accurate information, and resolve queries while maintaining a high level of customer satisfaction.

The role requires excellent English communication skills, strong listening abilities, and a customer-focused approach.

Excellent communication skills are mandatory – No compromise.Key Responsibilities

- Handle inbound customer calls professionally and efficiently.
- Understand customer concerns and identify the exact nature of their queries.
- Provide accurate information and appropriate solutions.
- Assist customers with product- and service-related queries.
- Communicate clearly and professionally with international customers.
- Follow prescribed process guidelines, SOPs, and quality standards.
- Maintain proper documentation of customer interactions and resolutions.
- Resolve customer concerns within the defined turnaround time.
- Escalate complex or unresolved issues to the appropriate team.
- Ensure a positive customer experience during every interaction.
- Meet defined quality, productivity, customer satisfaction, and attendance parameters.
- Maintain professionalism and patience while handling difficult or irate customers.




- Work effectively in a fast-paced, target-driven environment.

Eligibility Criteria

- Graduates: Freshers and experienced candidates can apply.
- HSC candidates: Minimum 6 months of customer service or voice-process experience required.
- Prior experience in an international voice process, customer service, or BPO will be an advantage.
- Excellent spoken and written English communication is mandatory.
- Good listening and comprehension skills.
- Strong interpersonal and problem-solving abilities.
- Basic computer knowledge and familiarity with MS Office.
- Comfortable working in 24×7 rotational shifts.
- Comfortable with rotational weekly offs.
- Maximum age: 40 years.

Ideal Candidate Profile

We are looking for candidates who are:

- Fluent and confident in English.
- Customer-oriented and professional.
- Comfortable handling customers over the phone.
- Good listeners with robust comprehension skills.
- Patient and calm while handling customer concerns.
- Good at explaining information clearly.
- Comfortable with targets and performance parameters.
- Flexible with rotational shifts and weekly offs.
- Willing to work from the Thane office.





Shift & Work DetailsParameterDetailsShift24×7 rotationalShift DurationAny 9-hour shiftWorking Days5 days a weekWeek Off2 rotational week-offsLocationThaneWork ModeWork from OfficeSalary StructureCandidate ProfileIn-Hand SalaryGraduate Freshers₹24,000/monthExperienced Candidates₹28,000/monthSelection Process

Candidates may go through the following stages:

- HR Screening
- Communication / Assessment Round
- Operations / Process Round

Interview Mode: Telephonic interviews may be conducted.

Important Note

Excellent communication skills are mandatory for this position. Candidates must be comfortable communicating with international customers in English and working in a 24×7 rotational shift environment.

Interested candidates can share their updated CV to apply.

Pay: ₹24,000.00 - ₹28,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- Are you comfortable working from the Thane office?
- Are you comfortable with 24×7 rotational shifts and rotational week-offs?
- Are you a graduate or HSC pass? What is your highest qualification?
- If HSC, do you have at least 6 months of voice-process experience?
- Do you have experience in an international voice process?
- What is your total experience in customer service or BPO?
- What is your current and expected in-hand salary?
- Are you comfortable with the offered salary of ₹24,000 for freshers / ₹28,000 for experienced candidates?
- How would you rate your English communication skills?
- Can you attend a telephonic interview and subsequent selection rounds?

Work Location: In person

📌 Customer Service Executive (Thane)
🏢 House of hirings Private
📍 Thane