Job Summary

We are looking for a customer-focused and detail-oriented Email Support Executive to handle customer queries and provide timely and skilled support through email. The ideal candidate should have excellent written communication skills, a problem-solving mindset, and the ability to handle multiple customer requests efficiently.

Key Responsibilities

- Respond to customer queries and concerns through email in a professional and timely manner.
- Understand customer issues and provide accurate information and appropriate resolutions.
- Maintain a high level of customer satisfaction through effective communication.
- Handle complaints, requests, and escalations as per company guidelines.




- Ensure all customer interactions are properly documented in the CRM or support system.
- Follow up on unresolved queries and ensure timely closure.
- Coordinate with internal teams to resolve customer issues when required.
- Maintain accuracy and attention to detail while handling customer information.
- Meet defined productivity, quality, response-time, and resolution-time targets.
- Follow company policies, processes, and customer service standards.
- Identify recurring customer issues and highlight them to the relevant teams.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Email Support Executive (India)
🏢 Scymes Services
📍 India