Urgent Hiring

Job Description – CRM Executive

Position: CRM Executive (Fem.)

Experience: Fresher

Qualification: MBA (Marketing / Sales / HR / Operations)

Industry: Packaging / Manufacturing

Location: Palwal / Prithla, Haryana

Employment Type: Full-Time

Job Summary

We are looking for an enthusiastic CRM Executive to manage customer communication, follow-ups, coordination, and customer-related documentation. Freshers with an MBA degree are welcome to apply.

Key Responsibilities

- Maintain and update customer records and databases.

- Communicate with customers regarding orders, requirements, queries, and follow-ups.

- Coordinate with Sales, Production, Dispatch, and Quality teams to resolve customer requirements.

- Follow up on orders and ensure timely communication with customers.

- Handle customer queries and escalate issues to the concerned department.

- Prepare customer reports, trackers, and MIS using MS Excel.

- Maintain proper records of customer complaints, feedback, and resolutions.





- Support the sales team in customer coordination and follow-ups.

- Build and maintain positive relationships with customers.

- Perform other CRM-related activities as assigned by management.

Required Skills

- Good verbal and written communication skills.

- Basic knowledge of MS Excel and MS Office.

- Good follow-up and coordination skills.

- Customer-focused approach.

- Good interpersonal and problem-solving skills.

- Willingness to learn and work in a manufacturing setting.

Qualification

MBA – Marketing / Sales / Operations or relevant specialization.

Experience

Freshers are welcome. Candidates with internship or customer-handling experience will be an advantage.

Pay: ₹17,000.00 - ₹28,000.00 per month

Benefits:

- Flexible schedule
- Provident Fund

Work Location: In person

📌 CRM Executive (India)
🏢 Dhruv Enterprises
📍 India