Customer Care Executive

Company: The Premium Basket
Location: Ambernath, Maharashtra
Salary: ₹12,000 – ₹15,000 per month
Experience: Freshers can apply
Employment Type: Full-time

About the Role

We are looking for a Customer Care Executive to handle customer queries and provide a smooth and positive customer experience.

The ideal candidate should have basic English communication skills, be polite, patient, and willing to learn.

Key Responsibilities

- Handle customer queries through phone, WhatsApp, email, and other communication channels.
- Respond to customers politely and professionally.
- Help customers with product-related questions, orders, delivery, returns, and complaints.
- Coordinate with the operations and dispatch team to resolve customer issues.
- Follow up with customers when required.
- Maintain basic records of customer queries and complaints.
- Ensure customer issues are resolved on time.
- Escalate important or difficult issues to the concerned team.




- Maintain a positive and helpful attitude while communicating with customers.

Basic Requirements

- Freshers can apply.
- Basic English communication is required.
- Should be comfortable speaking with customers.
- Basic knowledge of WhatsApp, email, and MS Excel/Google Sheets.
- Good communication and listening skills.
- Polite, patient, and responsible.
- Should be willing to learn and take ownership of customer queries.
- Prior customer service experience will be an advantage but is not mandatory.

What We Are Looking For

- Good communication skills
- Positive attitude
- Patience while dealing with customers
- Basic computer knowledge
- Ability to handle multiple customer queries
- Team player
- Quick learner

Salary

₹12,000 – ₹15,000 per month, depending on skills and experience.

Freshers are welcome to apply.

Pay: ₹12,000.00 - ₹15,000.00 per month

Perks:

- Paid sick time

Work Location: In person

📌 Customer Care Executive (India)
🏢 Zi Jibla Ventures
📍 India