- Handle day-to-day GPS operations and customer service activities.
- Coordinate GPS recent installations, replacements, removals, and service requests.
- Coordinate with technicians and assign installation/service work.
- Follow up with customers regarding GPS installation and service requirements.
- Monitor GPS device status, activation, subscription, and SIM-related issues.
- Handle customer complaints and coordinate with the technical team for resolution.
- Follow up with customers for subscription renewals and pending payments.
- Maintain and update customer, device, SIM, IMEI, and subscription records.
- Check expired subscriptions and prepare renewal follow-up lists.
- Coordinate with the Sales Team regarding new customer installations.
- Track pending installation and service requests until completion.
- Maintain daily operations reports and submit updates to management.
- Coordinate with the Accounts Team regarding payments, invoices, and pending dues.
- Ensure proper documentation of installation and service activities.
- Communicate with customers professionally through phone calls and WhatsApp.
- Escalate unresolved technical/customer issues to the concerned team or management.
Pay: ₹12,440.66 - ₹40,039.35 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance