Noida, Uttar Pradesh
Job Summary
Hard Skills
APM & observability engineering — Dynatrace (Davis AI), AppDynamics, Azure Monitor/Application Insights and OpenTelemetry instrumentation across distributed applications.
Application managed services — L1–L3 AMS operating models, shift-left/knowledge-centred triage across Java/.NET, web and API estates; ticket-to-signal conversion.
SRE practice — SLI/SLO and error-budget design, capacity and performance engineering, production-readiness reviews.
Release & change operations — CI/CD (Azure DevOps/GitHub Actions), blue-green/canary deployment patterns, ITIL 4 change enablement and release-risk scoring.
Automation & self-healing — runbook automation (Ansible/Rundeck-class), ServiceNow Flow/ITOM remediation, MTTR and auto-closure-rate instrumentation.
Incident & problem discipline — ITIL 4 major-incident management and problem practice, blameless RCA and recurring-incident elimination.
Application security & currency — patching and vulnerability posture, app-server/middleware currency, certificate lifecycle management.
Full-stack adjacency — enough SQL/PaaS-database and container/platform fluency to lead full-stack triage with database and cloud leads.




Key Responsibilities
Key Responsibilities
Operate the named-app estate end to end — availability/performance commitments per application across three commitment classes, spanning L2/L3 AMS.
Build observability and APM coverage (Dynatrace/AppDynamics/Azure Monitor + OpenTelemetry) as the signal source feeding ZeroTicket auto-resolution.
Apply SRE practice to application run — SLI/SLO design, error budgets and toil-reduction targets per app.
Own release and change operations for the app estate — CI/CD pipelines, blue-green/canary patterns and change-risk scoring.
Drive shift-left and self-healing — recurring-incident elimination, runbook automation and problem management with blameless RCA.
Partner with the Middleware & Database and cloud leads on full-stack triage and root cause across app, data and platform layers.
Skill Requirements
Other Requirements
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📌 Senior Solution Architect (India)
🏢 HCLTech
📍 India