Dear Candidate,

We are looking for a Customer Care Executive to join our team and provide excellent customer support. The ideal candidate will be responsible for handling customer queries, resolving complaints, processing orders, and ensuring a positive customer experience across all communication channels.

Key Responsibilities

- Handle customer queries through phone calls, emails, WhatsApp, and other communication channels.
- Provide accurate information about products, orders, pricing, availability, and delivery status.
- Assist customers with order placement, order tracking, cancellations, returns, and exchanges.
- Resolve customer complaints and concerns professionally and within the expected timelines.
- Coordinate with internal teams such as Sales, Warehouse, Dispatch, and E-commerce to resolve customer issues.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Follow up with customers to ensure timely resolution and satisfaction.
- Escalate complex issues to the appropriate team or supervisor.

Interested candidates please forward your resume

Regards,

Priya Rajan

Pay: ₹10,548.49 - ₹34,618.27 per month

Advantages:

- Provident Fund

Work Location: In person

📌 Customer Service Representative (India)
🏢 Isha Foundation
📍 India