DIRECT WALK-IN INTERVIEW – CUSTOMER SERVICE EXECUTIVE

Interview Starts: 16 September 2026 Onwards

Interview Days: Monday to Saturday

Interview Time: 09.30 A.M to 04.00 P.M

Position: Customer Service Executive – Insurance Industry

Job Location

CAFS Infotech Pvt. Ltd.
Unit O-515, 5th Floor, Spencer Plaza Mall,
Anna Salai, Phase II, Chennai – 600002.

The role involves handling customer enquiries, understanding customer requirements, providing appropriate insurance solutions, generating leads, and converting prospects into customers.

Key Responsibilities

- Handle customer through calls, messages, and other communication channels.
- Understand customer needs and recommend suitable insurance products such as Health Insurance and Life Insurance.
- Generate leads through customer interactions, follow-ups, referrals, and assigned databases.
- Explain policy features, benefits, coverage, exclusions, premium details, and other relevant information clearly to customers.




- Follow up with prospective customers and convert qualified leads into successful sales.
- Maintain regular communication with existing customers and support them with their service requirements.
- Maintain accurate records of customer interactions, leads, follow-ups, and sales activities in the CRM/HRMS system.
- Coordinate with internal teams and insurance partners for smooth processing of customer requirements.
- Ensure skilled and ethical communication while dealing with customers.

Customer Service | Sales | Lead Generation | Telecalling | Customer Relationship Management | Follow-up | Insurance Product Knowledge | Communication Skills | Target Achievement

Pay: ₹16,000.00 - ₹40,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Service Representative (India)
🏢 CAFS
📍 India