- Establish and maintain positive relationships with existing customers.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
- Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
- Support successful customer retention initiatives.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Meeting with managers in the organization to plan strategically.

Job Types: Full time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Experience:

- total work: 2 years (Required)

Work Location: In person

📌 Customer Relation Manager (India)
🏢 APCO HYUNDAI
📍 India