Airbnb Virtual Assistant – Experienced

Location: India | Work Mode: Remote | Employment Type: Full-Time Contract
Experience: 3+ years of hands-on Airbnb experience
Salary: ₹35,000/month, depending on experience

About the Role

We are looking for an experienced Airbnb Virtual Assistant to manage the day-to-day online operations of our short-term rental properties.

This is not a general VA position. The ideal candidate must have extensive hands-on Airbnb experience and be able to work independently with minimal supervision.

Key Responsibilities

- Manage multiple Airbnb listings, reservations, calendars, and booking settings.
- Handle guest communication from pre-booking inquiries through checkout.
- Respond to guests promptly and professionally and resolve issues effectively.
- Coordinate remotely with local cleaners, maintenance teams, and vendors.
- Monitor upcoming check-ins/check-outs and ensure properties are prepared for guests.
- Optimize listings, including titles, descriptions, amenities, and photos.
- Monitor occupancy, pricing, revenue, reviews, and listing performance.
- Handle Airbnb cancellations, refunds, disputes, Resolution Center cases, and Airbnb Support communications.
- Experienced in Airbnb damage claims, including gathering evidence, submitting claims, and following up through resolution.
- Handle Airbnb review disputes and review removal requests, including preparing supporting documentation and communicating with Airbnb Support.
- Monitor and respond to guest reviews professionally.
- Maintain accurate property records, reports, and operational task lists.




- Identify operational issues and take proactive action before they become guest complaints.

Requirements

- 3+ years of extensive hands-on Airbnb experience.
- Proven experience managing multiple Airbnb/short-term rental listings.
- Fluent in spoken and written English – mandatory.
- Hands-on experience with Airbnb damage claims and review disputes/removal requests.
- Excellent guest communication and customer-service skills.
- Solid understanding of Airbnb policies, host tools, reservations, and listing management.
- Highly organized, detail-oriented, and proactive.
- Ability to work independently and make sound decisions.
- Comfortable working evenings, weekends, and holidays when required.
- Own smartphone with reliable availability for work communication.
- Reliable, high-speed internet connection.
- Own laptop/desktop computer with Microsoft Office (Word, PowerPoint, and Excel).
- Strong computer skills and proficiency with Google Workspace and spreadsheets.

Preferred

Experience with Vrbo, Booking.com, Hostaway, PriceLabs, or other PMS/channel-management platforms is an advantage.

Experience managing properties in Canada, USA, UK, or other international markets is highly preferred.

Ideal Candidate

We are looking for someone who is professional, proactive, highly organized, fluent in English, and genuinely experienced in Airbnb operations — someone who can manage the portfolio independently rather than requiring constant direction.

Candidates without significant hands-on Airbnb experience will not be considered.

Pay: ₹35,000.00 per month

Work Location: Remote

📌 Airbnb Virtual Assistant – Experienced (India)
🏢 Stayfinity
📍 India