Job Responsibilities

- Handle customer calls, queries, and complaints professionally.
- Maintain regular communication with customers regarding their solar projects.
- Coordinate with sales, project, service, and other internal teams to resolve customer issues.
- Follow up with customers regarding project updates, payments, documents, installation, and service requirements.
- Maintain proper records of customer interactions and follow-ups.
- Schedule and coordinate service calls and customer visits when required.
- Ensure timely resolution of customer complaints and provide regular updates.
- Collect customer feedback and maintain good customer relationships.
- Follow up with existing customers for referrals and additional requirements.




- Ensure a positive customer experience throughout the project lifecycle.
- Perform other customer relationship and coordination activities assigned by the management.

Requirements

- Graduate in any discipline.
- Positive communication and interpersonal skills.
- Malayalam and English communication skills preferred.
- Basic computer knowledge and proficiency in MS Office.
- Good follow-up and coordination skills.
- Customer-focused attitude.

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Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (India)
🏢 ELECTRICBUY
📍 India