About the Role

We are looking for a strategic and execution-focused Senior Manager – Learning & Development to build and lead high-impact learning initiatives across our sales and business teams.

The ideal candidate will be an experienced L&D; leader with strong exposure to EdTech/B2C sales environments capable of translating business goals into scalable training programs that improve productivity, conversion, revenue, customer experience and employee performance.

This role requires a combination of L&D; strategy, instructional design, sales training, leadership development, coaching, analytics and stakeholder management.

Key Responsibilities:

1. L&D; Strategy & Leadership

- Develop and execute the organization's annual L&D; strategy and training roadmap aligned with business objectives.
- Build scalable learning frameworks for Sales, Customer Success, Operations and leadership teams.
- Identify capability gaps through performance data, business inputs, assessments and employee feedback.
- Lead and mentor the L&D;/Training team and establish clear KPIs and performance standards.

2. Sales & Business Capability Development

- Design and deliver training programs for Inside Sales, BDA, Senior BDA, Team Leads and Sales Managers.
- Build structured learning journeys covering:
- Product & process knowledge
- Consultative selling
- Discovery & need analysis
- Pitching and objection handling
- Negotiation and closing
- Upselling & cross-selling
- Follow-up and lead management
- CRM discipline
- Customer experience
- Develop role-based induction, nesting, upskilling and certification programs.

3.



Performance & Productivity Improvement

- Partner with Sales and Business leaders to identify performance gaps and create targeted interventions.
- Analyze metrics such as conversion rate, revenue per employee, productivity, connect rate, demo-to-sale ratio, AHT, retention and quality scores.
- Establish training effectiveness frameworks and measure ROI of learning interventions.
- Use performance data to continuously improve training content and delivery.

4. Training Content & Instructional Design

- Create engaging and scalable learning content including:
- Training decks
- Facilitator guides
- Role plays
- Case studies
- Assessments
- E-learning modules
- Micro-learning content
- Sales playbooks
- Knowledge repositories
- Leverage LMS, AI-enabled learning tools, digital content platforms and learning analytics to improve learner engagement.

5. Leadership Development

- Build development programs for Team Leaders, Assistant Managers, Managers and emerging leaders.
- Develop coaching, people management, communication, performance management and leadership capability.
- Establish structured Train-the-Trainer (TTT) programs for internal SMEs and business managers.

6. Stakeholder Management

- Work closely with Sales, HR, TA, Operations,



Product and Business Heads to understand capability requirements.
- Conduct regular business reviews with leadership and present training performance, insights and action plans.
- Act as a strategic L&D; partner rather than only a training delivery function.

Ideal Candidate Profile

- 7–15 years of experience in Learning & Development, Sales Training, Capability Development or Organizational Development.
- Strong experience in B2C sales, SaaS, BFSI, Telecom or high-volume sales environments and EdTech experience added advantage.
- Proven experience managing sales training and leadership development programs.
- Strong understanding of sales metrics and business performance.
- Experience managing and developing L&D;/Training teams.
- Excellent facilitation, presentation, coaching and communication skills.
- Strong analytical and stakeholder-management capabilities.
- Hands-on experience with LMS, MS PowerPoint, Excel/Google Sheets and digital learning tools.
- Exposure to AI/GenAI-enabled learning and content creation will be an advantage.

Pay: ₹700,000.00 - ₹1,500,000.00 per year

Advantages:

- Versatile schedule
- Leave encashment
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Bangalore City, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Current CTC?
- Expected CTC?

Experience:

- B2C Sales Training: 6 years (Required)

Location:

- Bangalore City, Bengaluru, Karnataka (Required)

Work Location: In person

📌 Manager/Senior Manager Sales Training - L&D (India)
🏢 SkilloVilla Technologies Private
📍 India