This is NOT a traditional telecalling or customer-service role.

Rupahali is looking for a polished Client Relationship Executive who can build genuine relationships with prospective and existing customers, understand their requirements, nurture enquiries and convert qualified customers into showroom appointments and sales.

This is a customer relationship and lead-conversion role, involving Rupahali's existing customer database, Instagram/social-media enquiries and other incoming leads, along with proactive customer engagement.

The successful candidate will take personal ownership of each lead—from first contact, requirement understanding and qualification through follow-up, appointment setting and handover to the Sales Team.

Key Responsibilities

- Work systematically on the existing customer database to generate repeat business and referrals.
- Respond to and follow up with Instagram and social media leads promptly.
- Make professional outbound calls to prospective and existing customers.
- Understand the customer's requirements, occasion, preferences, budget and timeline.
- Build interest in Rupahali without being pushy or sounding like a telecaller.
- Schedule and confirm showroom appointments.
- Follow up with customers before the appointment and ensure a smooth handover to the Sales Team.
- Maintain accurate records of all leads, conversations, follow-ups, appointments and outcomes.
- Follow up systematically with customers who have enquired but not yet purchased.
- Re-engage dormant/old customers at appropriate occasions, festivals and new collection launches.
- Maintain relationships with prospective and existing customers through personalised communication.
- Share customer feedback, objections and lead-quality insights with Management/Sales.
- Ensure no lead is lost because of delayed or missed follow-up.

Core Accountability
Every lead must be contacted, understood, followed up and either converted into a showroom appointment/purchase or have a clearly recorded next action.

Mandatory





- Excellent spoken English, Hindi and Bengali
- Polished, warm and natural telephone communication
- Excellent listening and conversational skills
- Able to communicate confidently, discreetly and professionally with premium customers
- Strong customer-service and relationship-building orientation
- Strong follow-up discipline and personal ownership of leads
- Prior experience personally handling customer enquiries, leads or relationship-based sales
- Ability to understand customer requirements and identify genuine purchase intent
- Ability to qualify and prioritise leads
- Comfortable making professional outbound calls
- Naturally persuasive without being aggressive or sounding scripted
- Valuable Excel / Google Sheets skills
- Highly organised and detail-oriented
- Able to maintain accurate records of customer interactions, follow-ups and outcomes

This Role Is Not Suitable For Candidates Whose Experience Is Primarily:

- Script-based telecalling
- Call-centre / BPO customer support
- Data entry or back-office work
- Transactional customer service
- Counter sales without customer follow-up responsibility
- High-volume calling where the primary objective was simply meeting call targets

Pay: ₹16,000.00 - ₹24,000.00 per month

Application Question(s):

- Tell us about the type of customers/leads you personally handled in your previous role. Where did the leads come from, how did you follow them up, and what was your responsibility from enquiry to conversion?
- Approximately how many outbound customer calls did you personally make in a typical working day, and what was the purpose of those calls?
- A customer says: "I'm only enquiring. Please don't keep calling me." What would you say?
- A customer sends only "Price?" on Instagram. Write exactly what you would reply. Do not give an explanation—write the actual message you would send.
- You have 100 leads: 30 unresponsive, 20 interested, 10 with appointments, 15 visited but didn't purchase and 25 old customers. How would you prioritise your day and why?

Work Location: In person

📌 Client Relationship Executive (Taltala)
🏢 RUPAHALI SAREES
📍 Taltala