JOB DESCRIPTION
Travel Manager Elder Care & Senior Travel Services
DepartmentTravel & Care ServicesReporting ToHead / Operations ManagerLocationAs per business requirementEmployment TypeFull-time
Role Purpose
The Travel Manager will plan, coordinate and manage safe, comfortable and well-organised travel for elderly clients/senior citizens, with particular focus on mobility, health-related needs, companionship, accessibility, family communication and emergency preparedness. The role requires close coordination with clients, families/Next of Kin, transport providers, hotels, hospitals, caregivers and internal care teams.
Key Responsibilities

· Understand the senior traveller’s requirements, mobility level, medical considerations, preferred travel style and budget.

· Plan end-to-end domestic and international travel, including transport, accommodation, transfers, sightseeing and return arrangements.

· Arrange age-friendly, accessible and reliable transport, including wheelchair assistance, airport/railway station assistance and special seating where required.

· Coordinate with airlines, railways, hotels, cab operators, travel agencies, hospitals and other service providers.

· Verify hotel accessibility, lift availability, room location, bathroom safety, food requirements and proximity to hospitals/pharmacies when relevant.

· Prepare detailed travel itineraries with contact numbers, booking references, transfer details, emergency contacts and contingency plans.

· Coordinate caregivers, escorts or travel companions when required and ensure clear handover before, during and after travel.

· Maintain regular communication with the elderly traveller and their family/Next of Kin regarding itinerary, delays, changes and important updates.

· Monitor travel progress and proactively resolve delays, cancellations, missed connections, lost baggage, accommodation issues and other travel disruptions.

· Maintain emergency escalation procedures and coordinate with local medical facilities or emergency services when required.

· Ensure all travel documents, identification, tickets, insurance details,



permits and other required documents are properly checked and organised.

· Maintain accurate records of bookings, expenses, client preferences, vendor details, incidents, feedback and service quality.

· Manage travel budgets, quotations, invoices, refunds and reconciliation in coordination with Accounts/Finance.

· Evaluate and negotiate with travel and hospitality vendors to ensure quality, safety and cost effectiveness.

· Collect post-trip feedback and identify opportunities to improve senior-friendly travel services.

Elder-Care Specific Responsibilities

· Assess special travel needs such as wheelchair support, walking assistance, medication schedules, dietary requirements and caregiver support.

· Ensure travel plans allow adequate rest breaks, comfortable journey durations and age-appropriate sightseeing schedules.

· Avoid unnecessary physical strain by selecting convenient boarding points, transfers and accommodation.

· Maintain a clear emergency contact and escalation matrix for every senior traveller.

· Coordinate with family members and care teams for medication, medical documents and other approved care-related requirements.

· Protect client dignity, privacy, personal belongings and confidential information throughout the travel journey.

Required Skills & Competencies

· Strong travel planning, coordination and vendor-management skills.

· Excellent communication and interpersonal skills, especially with senior citizens and family members.

· High level of patience, empathy, responsibility and problem-solving ability.

· Ability to handle emergencies, last-minute changes and multiple travel arrangements calmly.

· Good knowledge of airlines, railways, hotels,



local transportation and travel documentation.

· Positive computer skills, including email, spreadsheets, booking platforms and digital communication tools.

· Strong documentation, follow-up and time-management skills.

· Ability to work flexible hours, including weekends/holidays, when client travel requirements demand it.

Qualifications & Experience

· Graduate in Travel & Tourism, Hospitality, Business Administration or a related field preferred.

· 35 years of experience in travel management, senior travel, hospitality, concierge, healthcare travel or a similar coordination role preferred.

· Experience handling elderly travellers, assisted travel or healthcare-related travel will be an added advantage.

· Knowledge of travel booking systems and basic travel documentation is preferred.

Key Performance Indicators (KPIs)

· Safe and smooth completion of senior travel assignments.

· Client and family satisfaction scores.

· Timely resolution of travel issues and emergencies.

· Accuracy of bookings, documentation and expense records.

· Vendor service quality and cost efficiency.

· Compliance with internal safety, confidentiality and elder-care protocols.

Personal Attributes

· Empathetic, patient and service-oriented.

· Highly organised, dependable and detail-oriented.

· Proactive rather than reactive in identifying travel risks.

· Professional, trustworthy and respectful towards elderly clients and their families.

Role Summary
This position is responsible for delivering a seamless, safe and senior-friendly travel experience from planning through return, while ensuring continuous coordination with the elderly traveller, family members, caregivers, vendors and the organisations care team.

Role: Assistant Manager

Industry Type: Travel & Tourism

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

Graduate

Key Skills

Operations Management

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Assistant Travel Manager (Bhowanipore)
🏢 Tribecacare Private
📍 Bhowanipore