About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Job Description for Assistant Manager - CAT - Loyalty at Axis Max Life Insurance:

We are seeking a dedicated and results-oriented Assistant Manager for our Customer Assurance Team (CAT) focusing on customer loyalty initiatives. The ideal candidate will play a crucial role in enhancing the customer experience and driving loyalty programs that align with the company’s vision of providing exceptional service.

Key Responsibilities:

- Design, implement, and manage loyalty programs to enhance customer engagement and retention.
- Analyze customer data and feedback to identify trends and insights that can drive improvements.
- Collaborate with cross-functional teams to ensure seamless execution of loyalty programs.




- Monitor and report on program performance, providing insights and recommendations for optimization.
- Develop communication strategies for effective engagement with customers regarding loyalty offerings.
- Handle escalated customer issues related to loyalty programs and work towards resolutions in a timely manner.
- Stay updated on industry trends and competitor offerings to ensure our loyalty programs remain competitive and relevant.

Skills and Qualifications:

- Bachelor’s degree in Marketing, Business Administration, or a related field.
- Proven experience in customer loyalty, marketing, or customer relationship management.
- Solid analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills.
- Proficiency in project management and ability to manage multiple projects simultaneously.
- Strong problem-solving skills and attention to detail.

Tools and Technologies:

- Customer Relationship Management (CRM) software.
- Data analytics tools (e.g., Excel, Tableau, Google Analytics).
- Marketing automation platforms.
- Survey and feedback tools (e.g., SurveyMonkey, Qualtrics).
- Microsoft Office Suite (Word, PowerPoint, Excel).

We invite you to join our team and contribute to our commitment to delivering outstanding loyalty programs that enhance our customer relationships at Axis Max Life Insurance.

State:

Tamil Nadu

Branch:

Coimbatore

Department:

Direct Sales Force

Function:

Loyalty - South Zone

Posted On:

16-Jul-2026

📌 Assistant Manager - CAT - Loyalty (Tamil Nadu)
🏢 AxisMaxlife
📍 Tamil Nadu