- Sales Coordinator
- Company Creative Computers - IT hardware, software, networking and cloud solutions since 1999
- Location Mumbai (Mulund West) - on-site
- Reports to Sales Head / Director
- Experience 1-4 years in sales coordination / back-office sales, preferably IT hardware, distribution or B2B products
- Employment type Full-time

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- About the company
- Creative Computers has been delivering IT hardware, software, networking and cloud solutions to businesses since 1999, across logistics, healthcare, finance and education. We are a close-knit team where the Sales Coordinator sits at the centre of everything - between the customer, the sales team, our vendors and accounts.

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- Purpose of the role
- Own the engine room of the sales function: turn enquiries into accurate quotations, quotations into orders, and orders into on-time deliveries - with nothing falling through the cracks.

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- Key responsibilities
- 1. Coordinate with the sales team to manage daily sales activities and customer requirements.
- 2. Prepare quotations, proforma invoices, sales orders and other sales-related documents.
- 3. Follow up with customers for quotations, purchase orders, payments and order confirmations.
- 4. Maintain and update customer and lead information in the CRM.
- 5. Coordinate with vendors for product availability, pricing, stock and delivery timelines.
- 6. Coordinate with the accounts and operations teams for invoicing and dispatches.
- 7. Track orders from quotation stage through to delivery.
- 8. Provide customers with order status, dispatch details and delivery updates.
- 9. Handle customer enquiries over phone, email and WhatsApp.
- 10. Generate and maintain daily, weekly and monthly sales reports.
- 11. Follow up on pending quotations and identify opportunities for conversion.
- 12. Support the sales team in meeting monthly and quarterly targets.
- 13.



Maintain proper records of quotations, POs, invoices and customer communications.
- 14. Coordinate internally to resolve customer issues and ensure timely closure.
- 15. Assist the sales team with upselling and cross-selling opportunities.

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- Must have
- • 1-4 years in sales coordination, back-office sales or order management - IT hardware, IT distribution or B2B product sales strongly preferred.
- • Hands-on with quotations, proforma invoices, sales orders and PO processing.
- • Working knowledge of Tally / any ERP and a CRM.
- • Strong MS Excel clean report formatting.
- • Transparent written and spoken English and Hindi and Marathi is a plus.
- • Highly organised, detail-obsessed, comfortable chasing people politely and persistently.
- • Graduate in any discipline (B.Com / BMS / BBA preferred).

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- Nice to have
- • Exposure to OEM portals and deal registration
- • Understanding of GST invoicing, e-way bills and basic logistics documentation.
- • Experience working with distributors such as Ingram Micro, Redington, Savex, Rashi or Neoteric.

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- What success looks like
- • First 30 days: quoting independently from the standard price list; CRM updated daily with zero backlog.
- • First 60 days: owning the pending-quotation follow-up list; weekly sales report published without being asked.
- • First 90 days: measurable lift in quotation-to-order conversion and a clean, auditable record of every open order.

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- How performance is measured (KPIs)
- • Quotation turnaround time (target: same working day)
- • Quotation-to-order conversion rate
- • Order-to-dispatch cycle time and on-time delivery %
- • CRM data accuracy / no. of stale records
- • Outstanding payment follow-up closure
- • Reporting timeliness (daily / weekly / monthly)

Pay: ₹25,000.00 - ₹27,000.00 per month

Work Location: In person

📌 Sales Coordinator (India)
🏢 Creative Computers
📍 India