Job Title: Network Engineer L2
City: Mumbai
State/Province: Maharashtra
Posting Start Date: 9/15/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building cutting-edge solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Network Engineer L2

Must have 4-7 years of experience.

Primary Skills:

- Sound knowledge of Routing & Switching
- Should be able to troubleshoot issues with:
- Fortinet UTM Boxes, having SD WAN environment (Fortinet), & HP Switches
- Experience in VLANs, routing tables - BGP, VRRP, link aggregation, etc.
- Experience with LAN/WAN/Wi-Fi, VLAN

- Expertise with Fortinet Boxes & HP Switches will be preferred.
- Should be able to follow up with Vendor & drive issue resolution.
- Good understanding of SD WAN Technology (Fortinet), IP-Sec, policy creation.

Secondary Skills:

- Product - Fortinet working knowledge
- OEM Certification i.e., HP/Fortinet is an added advantage
- CCNA / CCNP is desired

Areas of Responsibility

- Triaging and resolution of tickets:

- Perform initial triage for high-priority incident tickets (P2 tickets) which may have an impact across one or more processes.
- Resolve priority incident (P3) tickets within defined SLAs.




- Create logs of incidents and document observations and related root causes to support evaluation of mitigation measures.

- Resolution of service requests:

- Fulfill software/hardware/network service requests within agreed timelines, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.

- SLA Monitoring:

- Monitor SLA timelines for the entire lifecycle of high-priority incident tickets (P2 tickets).
- Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.

- Change request execution:

- Create change requests as per the priority of the incident tickets in adherence to defined guidelines.
- Present changes for approval with rollback plans in change approval meetings.
- Execute approved changes and document post-implementation outcomes.

- Incident Analysis:

- Analyze the nature of incidents to support root cause analysis and related service improvement plans.
- Contribute towards the development of mitigation actions to reduce repeat incidents by identifying patterns of issues noted.

Mandatory Skills:

- Network Data Admin

Experience: 3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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📌 Network Engineer (Mumbai)
🏢 Wipro
📍 Mumbai