Customer Service Officer - MF EQU/CSO-M/1861001

Equitas Small Finance Bank
Location: Maharashtra, Nashik, Sangamner
Posted On: 15 Sep 2026
End Date: 15 Oct 2026
Required Experience: NA

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- No. Of Openings: 1
- External Title: Customer Service Officer - MF
- Employment Type: Permanent
- Employment Category: Office
- Closing Date: 15 Oct 2026

Organisational Details

- Entity: Equitas Small Finance Bank
- Business Unit: Assets
- Division/Function (SBU): Inclusive Banking - MF
- Department: Micro Finance
- Sub-Department: Operations
- Generic Role: Customer Service Officer
- Division: Inclusive Banking - MF
- Zone: West
- State: Maharashtra
- Region: Nashik
- Area: Nashik
- Cluster: Nashik
- PT Location: Maharashtra
- Branch Code: 9058
- Branch Name: Sangamner

Skills

- Skill:



Strategic Business Orientation
- Skill: Leadership Through Sustainability

Highest Education

- Degree: B.COM

Working Language

- Language: Hindi

- Answering Inquiries: Respond to phone calls, emails, live chats, and face-to-face questions about products or services.
- Resolving Complaints: Handle unhappy customers, fix issues, and offer fair solutions or refunds.
- Processing Requests: Manage recent orders, returns, exchanges, and account updates.
- Recording Data: Document customer chats, issues, and final results in the company database.
- Guiding Users: Direct customers to helpful online resources or self-service tools.

📌 Skill (India)
🏢 Equitas Micro Finance India
📍 India