1. Responsible as a single point of contact for any escalations across the Nation.
2. Ensure committed delivery on project rollout and network uptime.
3. Drive compliance of the Contract and SLAs by supervising the performance.
4. Single point of contact for any information sought by the Bank.
5. Ensure timely resolution of escalations/tickets via Circle level Project Managers.
6. Revenue collection and enhancement from the account.
Education Requirement
- Mandatory: Graduate with PMP or equivalent
- Desired: Post Graduate
Experience Requirement
8 - 12 years
Skills & Competencies
1. Project management and execution skills
2. Customer centricity
3. Analytical and problem solving skills
4. Solid interpersonal and communication skills
5. Collaborative and ownership mindset
6. Team management
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