Job Title: Junior Office Administrator
Department: Operations / Logistics
Reports To: Operations Manager / Office Manager
Employment Type: Full time

Job Summary

We are seeking a detail-oriented Junior Office Administrator to manage franchise customer order follow-ups and transportation coordination. In this role, you will serve as the vital link between our franchise partners, internal teams, and external logistics providers. Your primary focus will be ensuring that franchise orders are processed accurately, tracked efficiently, and delivered on time. This is an entry-level position ideal for an organized professional looking to build a career in operations and logistics.Key ResponsibilitiesFranchise Order Management & Follow-Up

- Review incoming orders from franchise locations for accuracy and completeness.
- Track order status through the internal ERP/CRM system from placement to fulfillment.
- Proactively communicate with franchise owners regarding order confirmations, delays, or stock shortages.
- Resolve order discrepancies by collaborating with the inventory and warehouse teams.
- Maintain digital records of all franchise communications, invoices, and receipts.

Transportation & Logistics Coordination

- Schedule shipments with approved freight carriers and third-party logistics (3PL) providers.
- Track transit progress daily to ensure shipments meet delivery windows.




- Identify transit delays and immediately escalate issues to minimize impact on franchises.
- Verify shipping documents including bills of lading (BOL), packing slips, and delivery receipts.
- Reconcile freight invoices against quoted rates to ensure billing accuracy.

General Administrative Support

- Answer phone calls and emails from franchise partners regarding logistics inquiries.
- Prepare weekly reports on order fulfillment rates and carrier performance.
- Assist management with administrative tasks, data entry, and filing as needed.

Qualifications & SkillsEducation & Experience

- High school diploma required; Associate’s or Bachelor’s degree in Business or Logistics is a plus.
- 1–2 years of experience in an office administration, customer service, or logistics role.

Technical Skills

- Proficiency in MS Office, especially Excel (data entry, basic formulas, filters).
- Experience with ERP/CRM software (e.g., SAP, Salesforce, QuickBooks) is highly preferred.
- Familiarity with logistics tools or carrier tracking portals is an asset.

Core Competencies

- Strong communication skills for professional email and phone correspondence.
- High attention to detail to prevent order and shipping errors.
- Problem-solving abilities to handle fast-paced logistics challenges.
- Time management skills to balance multiple franchise accounts simultaneously.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Junior Office Assistant (Aluva)
🏢 FEROKE BOARDS
📍 Aluva