- Supervise Sales, Service, and Spare Parts operations.
- Review daily business performance against targets.
- Coordinate between department heads and resolve operational issues.
- Ensure showroom/workshop discipline, cleanliness, and professional customer handling.
- Monitor staff attendance, productivity, and performance.
- Conduct daily morning meetings and assign priorities.
- Report important issues and performance to the Dealer/GM/Management.

2. Sales Responsibilities

- Monitor daily vehicle sales, bookings, deliveries, and cancellations.
- Track sales targets model-wise and salesperson-wise.
- Review enquiries, leads, follow-ups, and conversion ratios.
- Ensure proper follow-up of prospective customers.
- Monitor finance, insurance, registration, and delivery processes.
- Check stock availability and coordinate vehicle allocation.
- Ensure customer satisfaction during enquiry and delivery.
- Monitor competitors, local market conditions, and offers.
- Review pending bookings and delivery commitments.
- Support the Sales Manager in achieving monthly targets.

3. Service Department Responsibilities

- Monitor daily workshop vehicle inflow and job completion.
- Track service appointments, walk-ins, repeat repairs, and pending vehicles.
- Monitor technician productivity and workshop efficiency.
- Ensure vehicles are delivered on the promised date/time.
- Review major complaints and repeat repairs.
- Handle escalated customer complaints.
- Monitor service quality and customer satisfaction.
- Ensure proper job-card documentation and billing.
- Check warranty-related work and claims.
- Monitor workshop cleanliness, safety, tools, and equipment.
- Coordinate with the Service Manager/Workshop Manager.

4. Spare Parts Responsibilities

- Monitor daily spare-parts sales and stock.
- Check fast-moving and slow-moving parts.
- Ensure availability of critical parts for workshop requirements.




- Monitor stock shortages, excess stock, and ageing inventory.
- Review parts ordering and replenishment.
- Control stock discrepancies and unauthorized issues.
- Ensure proper storage and identification of parts.
- Monitor counter sales and workshop parts consumption.
- Coordinate with TVS/distributor for parts availability and pending orders.

5. Customer Relationship & Complaints

The AGM should personally monitor important customer issues, particularly:

- Sales complaints
- Service complaints
- Warranty disputes
- Delayed vehicle deliveries
- Repeat repair complaints
- Spare-parts availability problems
- Refund/cancellation issues
- High-value or VIP customer complaints

The objective is to resolve complaints quickly and prevent repeat complaints.

6. Financial & Business Control

- Monitor daily sales collection and outstanding payments.
- Review department-wise revenue and expenses.
- Monitor vehicle, service, and spare-parts profitability.
- Control unnecessary expenses.
- Review discounts and special approvals.
- Monitor receivables and pending payments.
- Check daily cash/bank-related reports with the accounts team.

7. Staff Management

- Allocate manpower according to workload.
- Monitor employee attendance and punctuality.
- Set individual and departmental targets.
- Review employee productivity.
- Identify training requirements.
- Conduct performance reviews.
- Motivate employees and maintain discipline.
- Handle internal staff conflicts and operational issues.

8. TVS Company Coordination

Depending on the dealership structure, the AGM may coordinate with TVS representatives regarding:

- Sales targets
- Retail performance
- Stock
- Service performance
- Warranty
- Spare parts
- Customer satisfaction
- Campaigns and schemes
- Dealer audits
- Training
- Company standards and compliance

Pay: ₹40,000.00 - ₹50,000.00 per month

Advantages:

- Commuter assistance
- Paid time off

Work Location: In person

📌 Assistant General Manager (India)
🏢 Yuva Tvs
📍 India