The Customer Support Executive will be responsible for handling enquiries from sales team, complaints, service requests, and follow-ups. The role requires excellent communication skills, a customer-focused approach, and the ability to coordinate effectively with internal departments to ensure timely resolution of issues.

Key Responsibilities

- Handle enquiries through phone calls, WhatsApp, email, and other communication channels.
- Receive, record, and follow up on customer complaints and service requests.
- Understand concerns and provide appropriate information and solutions.
- Coordinate with the Sales, Service, Production, Warehouse, Accounts, and other departments for resolving the issues.
- Follow up on pending complaints, service requests, replacements, and deliveries.
- Ensure timely communication with sales team regarding order status, delivery, service, and other related matters.
- Make follow-up calls to ensure customer satisfaction after issue resolution.
- Maintain skilled and courteous communication with customers at all times.
- Prepare daily/weekly reports related to customer complaints,



service requests, and pending issues.
- Monitor recurring customer complaints and report major concerns to the management.
- Perform other customer-service-related duties assigned by the reporting manager.

Required Skills

- Good verbal and written communication skills.
- Strong customer-handling and problem-solving skills.
- Good follow-up and coordination ability.
- Basic knowledge of MS Office, Excel, email, and WhatsApp.
- Ability to handle multiple customer requests efficiently.
- Patience and a positive attitude while dealing with customers.
- Good organizational and time-management skills.
- Ability to work effectively with different departments.

Qualification

- Bachelor's degree or equivalent qualification.
- Prior experience in customer support, customer service, telecalling, or a related field is preferred.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Senior Customer Relationship Executive (CSE) (India)
🏢 Sigtron Consumer Durables
📍 India