Responsibilities

ATEL Operations & Maintenance Team Member - O3

Operations Management:

- Address customer care concerns and escalate issues to Original Equipment Manufacturers (OEMs) as necessary.

- Optimize asset utilization to ensure efficient deployment of company resources.

- Assist in customer acquisition efforts and maintain robust customer relationships.

- Conduct site verification and facilitate timely vendor payments.

- Manage payables and receivables to support overall financial operations.

- Support estate management activities to maintain operational continuity.

Maintenance Operations:

- Execute the handover-takeover (HOTO) process accurately and efficiently.

- Ensure compliance with Service Level Agreements (SLAs) with OEMs to maintain high service standards.

- Uphold site hygiene and regulatory compliance standards.

- Participate in governance meetings with vendors to oversee contractual obligations and service delivery.

- Process Discom payments in a timely manner to ensure uninterrupted electricity supply.

- Address and resolve customer complaints promptly to maintain high levels of customer satisfaction.

- Implement preventive maintenance protocols to minimize asset downtime and extend asset life cycles.

Digital Platform Management:

- Manage devices and technology to ensure seamless operational functionality.

- Implement promotional schemes to attract and retain customers via the digital platform.

- Maintain and update dashboards and Management Information Systems (MIS) for operational transparency and insight.





- Support social media management initiatives to enhance customer engagement and brand visibility.

- Conduct performance analytics to optimize operational efficiency and account management.

Planning and Budgeting:

- Provide operational inputs for planning and budgeting processes to align with organizational goals.

- Maintain and utilize document trackers to ensure organized and accurate record-keeping.

Customer Experience and Call Center Support:

- Support the productive operation of call centers to deliver exceptional customer service.

- Assist in developing and implementing training programs for call center staff to ensure high-quality customer interactions.

Team and Collaboration:

- Collaborate effectively with the Operations Manager, Zonal Manager, and Digital Platform Manager to achieve departmental objectives.

- Contribute to fostering a culture of growth, development, and high performance within the team.

KEY STAKEHOLDERS

Internal Stakeholders:

- Projects Team

- TechnoCommercial Team

- BD Team

- Technical Services Team

- Finance Team

- IT Team

External Stakeholders:

- DISCOMS

- Regional partners

- Channel partners

- Vendors

Qualifications

Educational Qualification:

Bachelor's degree in Business, Finance, Engineering, or a related field; advanced degree (MBA or equivalent) preferred.

Work Experience:

3+ years of experience in strategic planning, procurement, and commercial management, demonstrating leadership capabilities.

Preferred Industry:

Experience in Charge Point Operator (CPO) industry, Utilities, Petroleum, technology, or related sectors, with a focus on procurement and commercial strategy.

📌 Assistant Manager - Operations & Maintenance (Ahmedabad)
🏢 Sourceo
📍 Ahmedabad