Salary: ₹20,000 – ₹25,000/month (Open for Negotiation for the best Candidate)
Experience: 5–10 Years
Qualification: Any Degree / Diploma / Technical Qualification
Accommodation: Provided

How to Apply

Interested candidates are encouraged to apply by contacting us at:

- Email: [email protected]
- Phone: 81299 15330

About the Role

We are looking for an experienced Service Manager to lead our after-sales service operations and ensure excellent customer service.

Key Responsibilities

- Manage service operations and field technicians.
- Allocate and monitor service calls and pending jobs.
- Ensure timely complaint resolution and service TAT.
- Handle customer escalations and improve customer satisfaction.
- Coordinate installations, repairs, warranty claims and replacements.
- Manage spare-parts follow-up and brand/service-centre coordination.
- Monitor technician productivity and service quality.
- Lead the team and prepare service performance reports.

MANDATORY REQUIREMENT





Relevant experience in Electronics & Home Appliances / Consumer Durables after-sales service is compulsory.

Candidates without relevant industry experience will not be considered.

Who We're Looking For

- 5–10 years of relevant service experience preferred.
- Strong technician/team management skills.
- Good knowledge of service, warranty and repair processes.
- Excellent customer handling and problem-solving skills.
- Strong follow-up and ownership mindset.

Why Join Us?

✓ Market-competitive salary
✓ Company-provided accommodation
✓ Leadership role with ownership of service operations
✓ Immediate joining opportunity

Interested candidates with relevant industry experience are encouraged to apply.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Service Manager – Electronics & Home Appliances (Kollam)
🏢 5D HR Consulting LLP, Kochi
📍 Kollam