Customer Retention Specialist
Hobfit · Faridabad, Haryana (Onsite)

Company Description

HOBFIT is a tech-enabled women's health platform transforming the way women approach holistic wellness. By combining medical expertise, AI-powered fitness, personalized nutrition, and habit-based coaching, we empower women to achieve sustainable, long-term health outcomes through science-backed care. Trusted by over 500,000 users across India and the UAE, HOBFIT serves women at every stage of their health journey.

Role Description

We are looking for a Retention Specialist with strong communication, persuasion, and customer relationship skills. This is a sales-focused retention role involving customer calls, objection handling, follow-ups, and re-engagement.

Responsibilities:

- Connect with existing customers via calls and other channels to understand needs, concerns, and expectations.
- Handle objections, customer concerns, and disengagement using effective sales and persuasion techniques.




- Build robust customer relationships and drive retention, conversion, renewals, and customer engagement.
- Conduct regular follow-ups and maintain accurate customer records.
- Collaborate with internal teams to resolve customer issues.
- Consistently achieve sales, retention, conversion, and quality targets.

Requirements:

- 6+ months of experience in Sales, Inside Sales, Telesales, Telecalling, Customer Retention, Customer Success, or CRM.
- Bachelor's degree in any discipline.
- Strong customer handling, objection-handling, problem-solving, and follow-up skills.
- Comfortable making outbound calls and working with sales targets.

Note: Candidates must have at least 6 months of relevant sales/customer-facing experience.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Leave encashment

Work Location: In person

📌 Customer Retention Specialist (Faridabad)
🏢 Hobit Technology Pvt.Ltd.
📍 Faridabad