Customer Service Officer - Retail

Position: Customer Service Officer - Retail
Job Code: EQU/CSO-R/1861332
Company: Equitas Small Finance Bank
Location: Inclusive Banking - SBL > South > Andhra Pradesh > Vizag > Eluru
Branch Code: 4042
Branch Name: Tp Gudam (Tadepalligudem)

Posted On: 15 Sep 2026
End Date: 30 Sep 2026
Required Experience: NA

No. Of Openings: 1
External Title: Customer Service Officer - Retail
Employment Type: Permanent
Employment Category: Office
Closing Date: 30 Sep 2026

Organisational Information

- Entity: Equitas Small Finance Bank
- Business Unit: Assets
- Division/Function (SBU): Inclusive Banking - SBL
- Department: Mortgages
- Sub-Department: Operations
- Generic Role: Customer Service Officer
- Division: Inclusive Banking - SBL
- Zone: South
- State: Andhra Pradesh
- Region: Andhra Pradesh
- Area: Vizag
- Cluster: Vizag




- PT Location: Eluru

Skills

- Highest Education: No data available
- Working Language: No data available

- Cash Management - Accounting of Cash and Banking the Cash
- File despatch as per timelines (PRDD)
- NACH Rejected Cash collections to be less than 10% of billing
- Disbursement Management (XMS upload and query resolution)
- FTR to be achieved as per matrix
- Repayment reminder call for Retail customers
- On-time closure of DCS summary and maintenance of Key Management Register
- Post despatch file quality FTR to be achieved as per matrix
- Management of Retail stationery by indenting to OPS on need basis
- Self Development

📌 Skill (India)
🏢 Equitas Micro Finance India
📍 India