Role Description Overview:

The QC is accountable to manage day to day activities of Coding and ensuring that project-related quality processes are followed by associates, client-specific metrics and internal metrics are achieved, provide coaching to employees, track and trend data for improvement.

Responsibility Areas:

- Participate in client calls and understand the quality requirements both from process perspective and for targets.
- Identify a method to achieve the quality targets and implement the same in consultation with operations manager/Team Manager.
- Identify errors with high Inspection efficiency.
- Provide face-to-face feedback and also send emails with the type of errors etc. on daily basis as per protocol.
- Ensure the correction of the error by the respective Operations associate.
- Coach employees to minimize errors and improve performance.
- Provide inputs to the training team on common mistakes made to enhance training curriculum.
- Test files/batches for new clients/processes to be processed as part of familiarization.
- Generation of QA reports on a daily basis.




- Attainment of Internal & External SLA as per Process Defined.
- Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate and any other appropriate metrics.
- Record identified errors. This is an organizational record & can be used by the organization as it deems fit.
- Strict adherence to the company policies and procedures.

Required Qualifications:

- Extensive Quality experience Audits, Coaching & training as per process defined.
- Minimum of 1.5 years of Skilled and Relevant Experience.
- Sound knowledge in Healthcare concepts.
- Critical problem solving and issue resolution.
- Must have Good Product and Process Knowledge.
- Must have good analytical and judgmental skills.
- Quality Feedback/Refresher sessions.
- Prepare and Maintain Quality status reports.

Location:

Omega Healthcare Management Services Private Limited, TELANGANA.

📌 QUALITY CONTROL ANALYST - CODING (India)
🏢 Omega Healthcare
📍 India