Job Summary

- ITIL Foundation knowledge
- Good Knowledge and hands-on experience of SQL Scripting
- Basic understanding of web applications and Portal technologies
- Positive in Reading, Writing, and Spoken English
- Experience of supporting Enterprise applications
- Familiarity with Salesforce Experience Cloud
- Strong teamwork and cross-functional collaboration skills
- Attention to detail and commitment

Key ResponsibilitiesKey Roles & Responsibilities

- Provide first-level support to customers, employees, Nokia contacts, and business stakeholders for Support Portal-related issues.
- Guide, troubleshoot, and resolve user account registration, access, and login issues.
- Investigate user-reported problems and collect detailed diagnostic information, screenshots, and error logs.
- Serve as a liaison between end users and application support teams to ensure timely resolution of issues.




- Maintain high levels of customer satisfaction through proactive communication and issue ownership.
- Track incident progress and communicate status updates to users and stakeholders.
- Escalate unresolved incidents in accordance with defined support procedures and SLAs.
- Coordinate with business owners and IT support teams to drive issue resolution.
- Execute smoke testing activities following maintenance windows and emergency releases.
- Validate portal functionality using predefined test cases.

Skill Requirements

- Key Primary Skills: PL/SQL Scripting, UNIX Shell Scripting
- Secondary Skill: Good Communication Skills (English - Speak, Write)

Other Requirements

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📌 Senior Analyst(Development) (India)
🏢 HCL Technologies
📍 India