Job Summary

Responsible for maintaining accurate records of all billing transactions. This includes updating customer accounts, processing payments, and generating reports on billing activities.

Key ResponsibilitiesRoles and Responsibilities:

- Answer customer's queries via customer calls, emails, and chat.
- Resolve customer requests such as checking product availability for a certain point in time, order status, request for a price quotation, request for information about account status and outstanding payments, and request an account statement, a copy of an invoice, or delivery document.
- Coordinate with other departments such as Order Management, Collections Dispute, and Cash Application team to resolve a customer inquiry.
- Process accounts receivable related to finance functions as required.




- Adhere to TAT and currency and manage queues and inquiries as per agreed metrics.
- Report out daily performance and update all performance logs.

Skill RequirementsQualification:

- Good communication skills with a good command of English.
- Fluency in a third language; Japanese JLPT Certificate L3/L2.
- Valuable analytical skills and problem-solving.
- Good listening and comprehension abilities.
- Multitasking and the ability to coordinate with multiple stakeholders.
- Can-do attitude and flexible with the scope of work.

Other Requirements

1. B.Com/BBA or equivalent graduation is required.
2. Relevant certifications in billing and invoicing (optional but valuable).

📌 Senior Analyst - Billing/Invoicing Lead to cash (India)
🏢 HCL Technologies
📍 India