We are seeking a warm, organised, and proactive Telecalling & Receptionist Executive to manage front-desk operations, client communications, and appointment scheduling. As the primary point of contact for pet parents, you will ensure every visitor and caller receives exceptional, empathetic service. A genuine love and compassion for animals is essential.

Key Responsibilities

- Front Desk Management: Greet pet parents and their pets warmly, manage check-in/check-out processes, and maintain a welcoming reception area.
- Telecalling & Appointments: Answer incoming calls, schedule veterinary appointments, follow up on routine check-ups/vaccinations, and manage appointment reminders.
- Client Service: Respond to general inquiries regarding services, working hours, and billing with empathy and professionalism.
- Record Keeping: Update patient records, maintain daily logs, and handle basic administrative/clerical tasks using practice management software.
- Coordination: Liaise between pet owners and the veterinary team to streamline daily patient flow and handle urgent queries.

Requirements & Qualifications





- Experience: Minimum 2+ years of hands-on experience in front desk management, telecalling, or customer service (experience in a clinic, hospital, or hospitality setting preferred).
- Affinity for Animals: Genuine love for pets and comfort working around dogs, cats, and other animals.
- Communication Skills: Excellent verbal and written communication skills with a polite and clear phone manner.
- Technical Skills: Basic computer proficiency (data entry, MS Office, and front-desk software).
- Soft Skills: Solid multitasking abilities, emotional intelligence, patience, and composure in rapid-paced or stressful situations.
- Bachelors Degree is mandatory

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Paid time off

Ability to commute/relocate:

- Kazhakuttam, Kerala 695582: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

- Telecommunication: 1 year (Preferred)

Work Location: In person

📌 Telecalling & Receptionist Executive (India)
🏢 The PetNest- Kazhakoottam
📍 India