Job Description – Post-Sales Engineer

Position: Post-Sales Engineer
Industry: Solar EPC / Renewable Energy
Employment Type: Full-time
Experience: 0 -4

Job Summary

We are looking for a technically skilled and customer-focused Post-Sales Engineer to join our Solar EPC team. The candidate will be responsible for supporting customers after the installation and commissioning of solar projects, coordinating service activities, resolving technical issues, and ensuring a positive customer experience.

Key Responsibilities

- Handle customer queries and provide technical support after solar project installation.
- Coordinate with customers regarding system performance, maintenance, and service requirements.
- Troubleshoot issues related to solar PV systems, inverters, monitoring systems, and other electrical components.
- Coordinate with the project, service, and technical teams for timely resolution of customer complaints.
- Monitor solar plant performance and identify system-related issues.
- Schedule and coordinate site visits for inspections, troubleshooting, and maintenance.
- Prepare service reports, inspection reports, and other required documentation.
- Explain system operation, monitoring, and basic maintenance procedures to customers.
- Follow up with customers regarding pending service issues and ensure timely closure.
- Maintain proper records of customer complaints, service requests, and resolutions.
- Support warranty claims and coordinate with manufacturers or suppliers when required.




- Ensure customer satisfaction and maintain good long-term relationships.
- Assist the technical team in preventive and corrective maintenance activities.

Requirements

- B.Tech / Diploma in Electrical, Electronics, or a related engineering field.
- 0-4 years of experience in solar, electrical, or renewable energy industry preferred.
- Positive understanding of solar PV systems and electrical components.
- Knowledge of solar inverters, modules, monitoring systems, and basic troubleshooting.
- Good communication and customer-handling skills.
- Ability to coordinate with internal teams and customers effectively.
- Willingness to travel to project sites when required.
- Two-wheeler and valid driving licence preferred.

Skills

- Technical troubleshooting
- Customer relationship management
- Solar PV system knowledge
- Site coordination
- Problem-solving
- Communication and follow-up
- Service documentation

What We Offer

- Training and technical guidance will be provided.
- Opportunities to learn and grow in the solar and renewable energy industry.
- Exposure to commercial and industrial solar projects.
- Professional and supportive work environment.
- Leave benefits as per company policy.

Location: vyttila,kochi
Salary: As per experience and industry standards

How to Apply:
Interested candidates can send their updated CV to [email protected] or contact +91-XXXXXXXXXX.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Flexible schedule
- Paid sick time
- Paid time off

Work Location: In person

📌 Sales Engineer (India)
🏢 RENQ Power Solutions India
📍 India