Job Description The ideal candidate will be a seasoned software engineer who is effective, accurate and has a friendly approach to deliver support services to our Software clients. nSalary Salary should not be a constrain for a positive resource nIndustry - / / IT Software u0026 Software Services / Electronic / Security and Surveillance nFunctional Area Customer Success nRole Executive Software Support nEmployment Type - Permanent Job, Full Time nWork location Ahmedabad [Prahaladnagar] nClient Visit Occasionally nShift Regular Day Shift nnJob Role nHandling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support. ntWorking closely with L1 level support team and development team to identify and troubleshoot reported issue. nAnalyze and debug issue that has been reported by customer nIdentification and escalation of issues to appropriate team for urgent attention. nResponsible for database support, troubleshooting the problems by writing SQL queries,



deploy recent patches on UAT and production server at IIS server nEnsure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. nAid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. nMaintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. nEscalate unresolved queries to respective departments for accurate redressal. nnRequirements nRequired Skills n~ Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA. n~4+ Years experience in Software - Customer Success / Support Domain. n~ Robust analytical and problem solving skills within SLA n~ Experience of working with various databases like SQL, Oracle u0026 MS Access or with software implementation u0026 ticketing tool will be an added .

📌 Support Engineer, Application Support Engineer, Sql Server Surat (India)
🏢 Spectra Technovision India
📍 Surat