Network L2 Support Engineer – EUC & Technical Service DeskJob SummaryWe are looking for an experienced Network L2 Support Engineer with strong hands-on experience in network configuration, implementation, troubleshooting, and End User Computing (EUC/WUC).The candidate should be capable of independently handling day-to-day network configuration and L2 troubleshooting, while also supporting end-user devices, applications, and connectivity-related issues.Key ResponsibilitiesNetwork Configuration & L2 Support Provide L2 support for enterprise network infrastructurePerform hands-on configuration, implementation, and troubleshooting of network devicesConfigure and troubleshoot switches, routers, access points, and other network devicesConfigure and manage VLANs, trunk ports, access ports, and port securityPerform basic routing configuration and troubleshootingConfigure and troubleshoot IP addressing, subnetting, DHCP, and DNSConfigure and troubleshoot Wi-Fi / wireless connectivity and access pointsConfigure and troubleshoot VPN and remote-access connectivityPerform network changes such as port configuration, VLAN assignment, IP changes, and network accessTroubleshoot connectivity issues across LAN/WAN/Wi-Fi/VPNPerform network device health checks and basic monitoringAnalyze network issues using Ping, Tracert/Traceroute, Ipconfig,



Nslookup and similar toolsTroubleshoot network authentication and access-related issuesWork with firewalls for basic troubleshooting and coordinate with the security/network L3 team for advanced changesIdentify and resolve network issues within defined SLA timelinesPerform basic root-cause analysis for recurring network issuesCoordinate with L3 teams, ISPs, vendors, and internal teams for complex incidentsMaintain network configuration documents, diagrams, and support documentationEUC Provide L2 support for End User Computing Troubleshoot Windows laptops, desktops, hardware, software, and peripheralsHandle user calls, tickets, remote support, and onsite support activitiesTroubleshoot Windows OS and enterprise application issuesSupport Microsoft 365 applications including Outlook, Teams, and OneDriveSupport domain join, user account issues, and basic Active Directory administrationPerform software installation, patching, upgrades, and endpoint configurationSupport SCCM and Microsoft Intune, Create and Deploy packages in Intune and SCCMConfigure and support Windows AutopilotPerform OS imaging, device provisioning, and endpoint configurationTroubleshoot Windows Registry and system-level configuration issuesCreate, package, publish, and deploy applications using SCCM/IntuneManage laptops, desktops, printers,



and other peripheralsHandle laptop theft/loss processes including device lock/wipe coordinationMaintain asset inventory and technical documentationSkills RequiredNetworking Solid hands-on experience in Network L2 SupportHands-on experience with network device configuration and troubleshootingSwitch configuration – VLAN, trunk, access ports, port securityRouter configuration and basic routing conceptsTCP/IP, IP addressing, subnettingDHCP and DNS configuration and troubleshootingLAN/WAN/Wi-Fi troubleshootingVPN configuration and troubleshootingBasic firewall concepts and troubleshootingNetwork monitoring and incident managementHands-on experience with network troubleshooting tools/commandsAbility to independently configure and troubleshoot network issues before escalating to L3EUC Experience in EUC / WUC / Desktop Support – L2Windows 10/11 troubleshootingSCCM / Microsoft IntuneWindows AutopilotWindows RegistryOS imaging and device provisioningBasic Active Directory administrationMicrosoft 365 supportService Desk / ProcessServiceNow, Jira, or similar ITSM toolsITIL/process knowledgeGood customer handling and communication skillsStrong incident troubleshooting and documentation skillsAbility to coordinate with L3 teams and vendorsWillingness to work in rotational shiftsPreferredExperience in an Enterprise Network + EUC Technical Service Desk environmentHands-on experience in network configuration and implementationExperience handling SLA-based supportITIL certification/process knowledgeGood customer and stakeholder management skillsJob Details? Location: DLF IT Park, Porur, Chennai? Work Mode: Work from Office? Working Days: 5 Days a Week? Shift: Rotational Shifts? Cab Facility: Provided

📌 NetworkSupport Engineer – Euc & Technical Service Desk (Maharashtra)
🏢 Sarbajira Software
📍 Maharashtra