Production Support - Bank
Experience- 5 to 8 years
Location- GDC, Chennai

Must Have-
58 years of hands-on experience in Production Support environments
Strong experience in IIS Server administration, configuration, troubleshooting, and web server support
Good knowledge of Load Balancers and traffic management concepts
Solid understanding of APIs, API proxies, integrations, and API troubleshooting
Experience handling SSL/TLS certificates and related security configurations
Good understanding of Cloudflare and DNS concepts
Experience in APM tools and troubleshooting application/API transaction flows
Hands-on experience with PowerShell or scripting for automation and support activities
Ability to work in critical production environments with strong troubleshooting and incident management skills
Banking or Financial Services domain experience preferred

About the Role-
We are seeking an experienced Production Support Specialist to join our banking technology team. This critical role requires 5-8 years of hands-on experience in production support within the banking or financial services sector. The successful candidate will be responsible for ensuring the stability, performance, and reliability of our mission-critical banking applications and infrastructure.

Key Responsibilities:
Production Support & Incident Management-
Provide L2/L3 production support for banking applications and systems
Lead incident resolution activities and coordinate emergency response procedures
Monitor application and infrastructure health to proactively identify potential issues
Perform root cause analysis (RCA) for critical incidents and implement preventive measures
Ensure compliance with established SLAs and service delivery standards

Deployment & Automation-




Support application deployments, releases, and change management activities
Collaborate with development teams to ensure smooth production releases
Participate in automation initiatives to improve operational efficiency
Develop and maintain PowerShell scripts for routine operational tasks

Team Coordination & Leadership-
Coordinate with cross-functional teams including development, QA, and infrastructure teams
Provide technical leadership and mentorship to junior team members
Facilitate communication between technical teams and business stakeholders
Participate in on-call rotation and provide 24/7 support coverage as needed

Required Qualifications
Experience & Background
5-8 years of relevant experience in production support, preferably in banking or financial services
Proven track record in incident management and troubleshooting complex technical issues
Leadership and team coordination experience, particularly for senior or lead roles
Experience working in high-availability, mission-critical environments

Technical Skills
Infrastructure & Platform Management:
Hands-on experience with IIS (Internet Information Services) administration
Proficiency in Windows Server environments and deployment processes
Knowledge of F5 Load Balancer administration and troubleshooting
Basic Linux administration knowledge and command-line proficiency

Monitoring & Analytics:




Experience with enterprise monitoring tools such as AppDynamics, Splunk, or Dynatrace
Understanding of Cloudflare/CDN concepts and configuration
DNS management and troubleshooting capabilities
Proficiency in log analysis and performance monitoring

Development & Automation:
Experience with Azure DevOps and CI/CD pipeline management
Strong API troubleshooting and integration support skills
PowerShell scripting experience for automation and operational tasks
Familiarity with enterprise support and monitoring tools

Data Management & Transfer:
Experience with SFTP and secure file transfer protocols
Knowledge of GoAnywhere or similar managed file transfer solutions
Understanding of data security and compliance requirements in banking

Preferred Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field
Relevant certifications in Microsoft technologies, cloud platforms, or monitoring tools
Experience with ITIL framework and service management practices
Knowledge of banking regulations and compliance requirements
Experience with containerization technologies (Docker, Kubernetes)
Understanding of database administration and SQL troubleshooting

Key Competencies-
Problem-Solving: Ability to quickly diagnose and resolve complex technical issues under pressure
Communication: Excellent verbal and written communication skills for technical and non-technical audiences
Attention to Detail: Meticulous approach to documentation, change management, and quality assurance
Adaptability: Flexibility to work in a fast-paced, evolving technology environment
Customer Focus: Commitment to delivering exceptional service to internal and external customers

📌 Production Support - Bank (Chennai)
🏢 YO IT CONSULTING
📍 Chennai