About the Company

Focus Softnet

About the Role

Role Summary: Own customer relationships post-sale. Ensure clients adopt the product, see value, and stay engaged. This role directly impacts retention and revenue growth.

Responsibilities

- Manage onboarding and ensure smooth product adoption
- Act as the primary point of contact for assigned customers
- Track usage, milestones, and overall account health
- Proactively resolve issues and remove adoption blockers
- Drive customer satisfaction and long-term retention
- Identify upsell and cross-sell opportunities based on usage and needs
- Clearly communicate product value and outcomes to customers
- Work with internal teams to improve delivery and customer experience
- Create and maintain training material, guides, and FAQs
- Capture feedback and push for continuous product and process improvement

Qualifications

- 1–2 years in Customer Success / Account Management / Support

Required Skills





- Robust communication and relationship management skills
- Ability to understand product workflows and explain them clearly
- Comfortable working with software, CRM systems
- High ownership and follow-through
- Organized, detail-oriented, and responsive
- Customer onboarding and lifecycle management
- Account management and relationship building
- Problem solving and issue resolution
- Product demonstration and user training
- Upselling and cross-selling
- Data tracking and basic reporting (Excel/CRM dashboards)
- Communication – Fluent in English, Hindi and Telugu
- Time and task management
- Stakeholder coordination

Preferred Skills

- Experience handling onboarding and training for multiple clients
- Exposure to SaaS based solutions on / CRM / HCM / ERP & AI environments
- Ability to manage multiple accounts without losing control

📌 Customer Success Executive (Secunderabad)
🏢 Focus Softnet
📍 Secunderabad